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Privacy Policy

019 Mobile and Internet Services

Welcome to the websites* and digital services of Telzar 019 International Communication Services, the controller of the databases described in this policy („the Company“ or „we“). The Company provides communication services to private and business customers, including cellular services, home internet, international calls, and related products. Additionally, the Company’s websites and call centers allow you to obtain information, join services, receive support, and ongoing updates („the Services“).

This privacy policy is intended to inform you, including as an existing customer, potential customer, or website visitor, how we collect personal information, by what means, for what purposes, and what rights you have regarding such information. This policy applies to a variety of services, platforms, and channels through which personal information is collected in connection with the Company’s operations, including: ongoing service provision, websites*, call centers, subscription systems, online forms, digital communications, telephone inquiries, and interfaces with service representatives — depending on the context and type of service.

1. Consent and Updated Policy

You are not obligated to provide us with personal information, and any provision of personal information is done with consent and voluntary choice to use the website, join our services, or contact us in any way. Your use of the website, subscription to a service, leaving details, or contacting our call centers constitutes consent to this privacy policy, including the collection, processing, and sharing of personal information as detailed herein. Non-consent to provide personal information may prevent us from providing you some services. For example: Without providing identifying details, we may not be able to register you as a subscriber; Without documenting inquiries and their content, we cannot ensure proper handling of requests or maintain an adequate service level; Without contact details and information about products you are interested in, we cannot send you information about existing services or relevant promotions.

The Company reserves the right to update the privacy policy at any time, and any use of the website or our services after such updates will be considered consent to the updated policy. We will take reasonable measures to notify you of material changes, for example, by updating the website or other appropriate means.

2. What is „Personal Information“?

This policy applies to „personal information“ (or „information“), which is data relating to an identified or reasonably identifiable person, directly or indirectly (for example, via an identifying detail such as a name, ID number, online identifier, etc.). For example, a customer’s address, phone number, and information about their internet package constitute personal information.

3. Types of Personal Information Collected

As part of its operations, the Company collects personal information about existing customers, potential customers, and other groups (hereinafter „customers“). Information is collected from various sources including the Company’s websites, digital forms, call centers, agents, marketing and sales channels, and other digital interfaces. The information collected and its use vary depending on the type of service or customer relationship. General information is collected in most cases, such as customer contact details and language preferences, alongside unique data specific to certain services and customers. Additional or different data may be collected depending on circumstances, all in accordance with the law and this policy. Below is a description of personal information collected, divided by customer groups and services:

Prepaid Customers (Prepaid Card Payment):

In most cases, prepaid services are provided without collecting identifying details such as name, ID number, or address. The information usually collected includes line details (number, package type), activation date, date and destination of international flights, payment methods (when the purchase is digital), and technical usage data [e.g., incoming and outgoing call destinations, data usage consumed/remaining, minutes of calls, quantity and logs of SMS (without content)]. In some cases, additional partial data may be collected, such as the purchaser’s phone number, call center inquiry logs including service requests or questions.

Cellular Package Customers:

  • Contact and identification details: full name, ID number/company number, residential address, phone number, Email address.
  • Payment methods: including credit card, account details, or direct debit authorization.
  • Package details: line number, package type, subscription date, line status (active/suspended), type of supplementary services.
  • Service usage data: such as incoming and outgoing call destinations, data usage consumed/remaining, call minutes, quantity and logs of messages (without content), purchases made via the service, documentation of technical or service actions.
  • Flight dates and destinations.
  • Documentation of calls with call center, service inquiries, complaints, call summaries, or customer requests.
  • Registration of consents for marketing mailings and content, original subscription registration, or terms acceptance.
  • Administrative information: for example payment status, invoice issuance, documentation of previous payments.

Home Internet Customers:

  • Contact and identification details: full name, ID number/company number, residential address, phone number, email address.
  • Coordination of installation appointments, recordings of technical support calls, documentation of service actions.
  • Occasionally payment details depending on package type.
  • Connection and installation, technical support, ongoing service, usage data.
  • Documentation of calls with call center, service inquiries, complaints, call summaries, or customer requests.

International Call Customers:

  • Contact and identification details: full name, ID number/company number, residential address, phone number, email address.
  • Line number, destination country, documentation of outgoing calls, packages purchased.
  • Usage data for operational, routing, and pricing purposes.
  • Documentation of service inquiries or calls with company representatives.
  • Occasionally, when calls are made via call center, basic contact details of the caller (name, phone, email) are also collected.

Business Customers:

  • Contact name, position, mobile phone, email address, ID number/company number.
  • Documentation of calls with company representatives, communication history, service inquiries, product and service preferences, usage data.

Potential Customers:

  • Name, phone, email, additional contact methods.
  • Source of inquiry (e.g., website form, Facebook campaign, call center) and its content.
  • Documentation of calls with company representatives, online inquiries or communication with agents, potential customer’s expressed interests (requested services, preferred packages).

Visitors to Israel (Tourism):

  • Name, phone number, email address
  • Package type, line number, activation date
  • Payment method
  • Service usage data: incoming and outgoing call destinations, data usage (used/remaining), number of call minutes, number of messages
  • Documentation of correspondence with company representatives

Information Collected Through Digital Activities:

The Company operates websites, landing pages, mailing systems, and additional digital advertising tools (including social media and external websites). Through these activities, the following information may be collected:

  • IP address, browser type, operating system, and device type.
  • Approximate geographic location.
  • Pages viewed on the website, duration of stay, clicks, actions on forms or links.
  • Responses to campaigns – such as opening a message, clicking on a campaign, etc.
  • Online identifiers attached to users within campaigns or distribution systems.
  • Cookies and similar technologies.

This digital information is collected automatically via cookies, pixel tags, and similar analytical tools. Its use serves various purposes outlined in this policy, including website activity analysis, generating statistics, security purposes, improving user experience, and tailoring advertising. You can control cookie use through your browser settings and delete them manually. However, blocking certain cookies may affect website functionality and user experience. For convenience, we have gathered useful links on this topic:

Google Analytics:

The Company uses Google Analytics to analyze usage patterns on the site. This tool collects information such as visit frequency, pages viewed, interactions with content, and more. This data is collected by Google and does not enable personal identification by the Company. You can opt out of Google Analytics using an official Google extension. The Google Analytics Privacy Policy is available here.

4. Purposes of Using Personal Information.

Personal information is collected and used by the Company for the following purposes:

  • Providing services to customers according to agreements.
  • Billing, collection, and customer relationship management.
  • Information security, fraud prevention and detection, verification, and identification.
  • Support, responding to inquiries, documentation, and service improvement including feedback and process enhancements.
  • Compliance with legal requirements.
  • Documentation, control, legal protection, and legitimate managerial needs.
  • Marketing services, sales promotion, commercial and marketing content customization, sending offers and benefits (subject to law).
  • Transaction documentation, invoice handling, generating management reports, enforcement, and compliance with agreements with customers and third parties, statistical analysis for business planning, internal control, and process improvement.

As you can see, personal information is required for diverse purposes, and refusal to provide it may prevent achieving the intended purpose. For example, without payment details, we cannot charge or issue invoices; without identifying details, we cannot update subscription information (except in services not requiring such identification); and without documentation of your inquiries, we cannot handle or evaluate service quality. We strive to limit collected data to what is necessary, but lack of information may restrict or prevent service provision or compliance with our obligations.

5. Sharing Information with Third Parties:

We share personal information with third parties only when necessary to achieve the purposes stated in this policy and ensure that sharing is relevant, proportionate, and controlled. We evaluate recipients and ensure conditions and commitments to protect privacy and information security. Shared information is transferred to the following types of entities:

  • Service providers: external suppliers assisting in operating our services, including website management, CRM systems, billing, cloud storage, data analysis, call recording, support, marketing, and mailing centers.
  • Legal compliance: sharing when legally required by law, court order, or competent authority.
  • Related companies: subject to law and necessary consents, information may be shared among customers in various fields of activity within the Company, related companies, and business partners.
  • Agents and partners with whom or through whom we offer certain services or communicate with potential or existing customers.
  • Organizational changes: in mergers, acquisitions, transfers of business, or related evaluations, information may be transferred to successors or related parties with efforts to ensure handling according to this policy and law.
  • Technological uses: external tools (such as Google Analytics, cookies, and pixels) for user experience analysis and improvement, subject to user control and opt-out mechanisms.

Some of the above third parties are located outside Israel, in jurisdictions with different privacy laws, including the United States. We take accepted measures to ensure information protection post-transfer, including appropriate contractual agreements. Additionally, the Company may use statistical, aggregate, or anonymized data not identifying individuals for analysis, service improvement, business planning, or providing statistical data to external parties.

6. Information Security.

The Company employs advanced systems, expert teams, and procedures to protect our customers‘ personal information and holds recognized information security certifications. However, no computerized system can be completely secure. Therefore, we cannot guarantee protection against security risks or unauthorized access, and the Company will not be liable for any damages caused, if any, to customers and/or their personal information.

7. Your Rights Regarding Information and Contacting the Data Controller.

We respect your privacy rights and endeavor to keep only necessary, up-to-date, and accurate personal information. According to Sections 13-14 of the Privacy Protection Law, you may review personal information held about you and request correction or deletion if you find it incorrect, incomplete, unclear, or outdated. If applicable, you have the right to unsubscribe from marketing mailing lists through a dedicated link in messages sent to you or by other lawful means. After removal from such lists, the Company will not send marketing messages. However, we may continue to send service-related communications (e.g., responses to your inquiries). It is clarified that information necessary for the Company to manage its business and for purposes detailed in this policy will continue to be retained by law. For any request or question on this matter, you are invited to contact the Company, the data controller, at:Email: privacy@019mobile.co.il Mail: 14 HaIrus St., P.O. Box 4075, Ariel 4070006, Israel.

8. Data Protection Officer.

The Company has appointed TRUSTIZ Consulting Ltd. as Data Protection Officer (DPO) according to the Privacy Protection Law („the DPO“). With the DPO’s assistance, the Company implements this privacy policy, complies with privacy laws, handles privacy inquiries, and protects data subjects‘ rights. Contact the DPO at: privacy@019mobile.co.il.

9. Website Terms.

This privacy policy is part of the website’s terms of use, and using the website constitutes acceptance of these terms, this policy, and any other binding agreements on the site. If you do not agree to these terms, please refrain from using the website.

10. Amendments and Updates to Privacy Policy.

The Company may amend or change the privacy policy, in whole or in part, as needed and at its discretion. Material changes affecting customer rights will be reasonably notified on the website and/or other means. We recommend reviewing this policy periodically.

11. Governing Law.

This privacy policy is governed solely by the laws of the State of Israel. Exclusive jurisdiction over any matter related to this policy lies with the competent courts in the Petah Tikva area.

Last updated: July 2025